Refund & Shipping Policy
Shipping and Delivery
For orders that are placed by 10 PM, deliveries will take place the following day. All deliveries are undertaken by our trusted partners/employees. They make it their priority to deliver the products in a safe and secure manner.
Orders placed after 10 PM may be served the next day but only on a best-effort basis, else orders placed after 10 PM will be delivered the day after the following day.
Within Noida, we do not charge any delivery fee for orders more than a certain amount (Rs 199/- as last updated in Noida). This value may change without notice. Similarly, for orders more than a certain amount in Delhi/NCR (other than Noida) region, there are no delivery charges. These values are updated on “The Site” and may be changed without notice. For orders below this, we would charge a nominal delivery fee.
Returns and Refund
Our produce being perishable, we do not accept returns once the customer has accepted the delivery. We request the customer to check the goods when they receive the delivery. Should you have any issue with the quality of the products you may show it to our delivery personnel. The delivery personnel will either take the product back or will confirm to provide credit for the item. The credit will be applied in subsequent order.
Should there be repeated returns or issues from a given customer, we reserve the right to have a fact-based discussion to understand their expectations and also share our findings on quality or complaints or feedback from other customers in the locality. We will not share data or information about other customers but will share information whether we have had similar issues with other customers or not.